SERVICES WE PROVICE
Integrated Network Solutions
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Network Solutions
IP planning, design and implementation. Support for IP core, IP aggregation and IP edge equipment(L2 and L3 switches, routers, firewalls, workstations). Backbone transmission support for FTTX, SDH, ADM and PDH microwave.
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Data Center Planning
Build and plan data centers for private and government entities.
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Network Equipment Support
Support for both software and hardware health or patrol checks. Software upgrades, problem debugging and hardware installation.
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Infrastructure Support
Power and ventilation equipment support.
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Performance Monitoring
Set KPI counters and provide monthly network and equipment performance reports.
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Equipment Repair and Returns
Facilitate repair and returns of faulty equipment with vendors.
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Skill Transfer
Hold skill transfer sessions for customer's engineers.
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Onsite Backup
Execute nightly backup plans for critical servers and regularly test the recovery process.
End-to-End IT Management and Technology Solutions
Technology Strategy Planning
Working with current IT staff to develop a long term strategic technology plan. Solution packages (e.g, hardware, software, licensing) and associated consolidation of data.
Network and Email System Monitoring
24/7 monitoring of customer network and email services with proactive communication and escalation protocols based on the severity of any unscheduled outages.
Procurement Management
Selection of commercial related equipment, order placement, order tracking, shipping, equipment returns, sourcing and ordering of replacement parts.
Move, Ad, Change (MAC)
Changes to the location or configuration of existing equipment or software, and installation of additional equipment of software.
Warranty, Break fixes and Installation
Planned and on-calls services, including emergency response to server issues.
Technical Support
Ability to support customers inquiries as required, via help desk, including support for remote users. Also provide technical support to international companies by leasing local engineers.
Reporting and Communication
Ensuring monthly reporting on all purchases, assets, current activities and issues, and project status reports.
IT Policy Review and Development
Development of customized policies related to the use of technology.
Unit Evaluation and Testing
Formal evaluation of new hardware and software.
Implementation, Planning and Guidance
Assistance in deployment planning and execution.
Image Development and Management System
Assistance in planning and designing standard images.
Configuration
Full assembly of hardware and software, including testing and burn-in.
PC Deployment
Delivery and setup of machines on-sale.
Asset Inventory Management
Tagging, tracking and management of the customer warehousing and inventory.
Life Cycle Management of Hardware Units
Process for end-of-life notification, replacement and asset decommissioning/disposal.
Software licensing Control
Oversight of automatic renewal of software applications and maintenance of appropriate documentation.